How do I remove old account

How do i remove my old yoti account from electroneum? I already deleted the yoti that was linked to my electroneum and created a new one.

why bother - if your kyc is done just use the account as is ?

Because i have a new mobile device and i want to transfer all of my data to my new phone but when i download the yoti app, i can’t access the recovery key. I already email this to yoti but they said i should ask electroneum to remove my previous account and then link the new one.

Maybe open a support ticket with ETN then is the way to go.

Your recovery key should be in your Google docs it saves there automatically.

The good thing is once your KYC is done if you don’t use Yoti for anything else you don’t really need to worry about it.