Getting blocked from mining?


#1

For some reason I was blocked from mining and had to fill in some information to get it working again. I have not done anything to modify the app or use any third party at all. I am clueless as to why this happened. Does this mean that my mining will be slowed down from now or was it completely reversed after I entered the information?


#2

Same here :wink:


#3

Really? So it might be a common problem?


#4

Hi! If you’ve had a ‘block’ don’t panic, it’s a simple security reminder, fill out the form and you should be back to full functionality, (any further issues contact support.electroneum.com).


#5

This was just shared on Twitter too.


#6

Same here…


#7

Thank you for the information


#8

Ah I see thank you for that


#9

Getting the error. “The CSRF token is invalid. Please try to resubmit the form.” Tried a few times.


#10

Looks like the mobile miner doesn’t like Firefox.


#11

Although it’s simple to fix, I found this process a little unintuitive. I assumed the miner was simply down and did not realise at first that I needed to click “See Details”. When I did click “See Details”, I assumed it was just a generic help page and ignored it. I was not aware of the form at the bottom.

Just some thoughts…

Consider making the error message less generic…

    Your miner has stopped for some reason

                     See Details | Dismiss

to something like…

    Your account requires verification

                          Verify | Dismiss

And maybe move the form to be above the fold, so you instantly know you’ve got to action something.