Im from New Zealand and Yoti does not accept any forms of ID that I possess (only takes passport).
I have contacted Yoti, who basically said “too bad”. And Electroneum who changed my ‘Yoti to basic’.
Does anyone know what ‘Basic’ means, and how I can progress from here?
I scan the QR code from my.electroneum.com / profile into Yoti, and there is NO ability to upload documents for verification.
There is also NO ability via the my.electroneum.com site, unless I am blind and am missing something?!
Do I need to uninstall / delete my pre-existing Yoti username and begin again?
Any ideas appreciated!