ETN Not Opening


Please help! I have been trying to open my electroneum app but to no avail. I started experiencing this after I upgraded the app to the latest version. Thanks for your kind assistance.


Hi @00ad6166364d6285384d have you tried restarting the device then logging back in ?

If that doesn’t work try uninstalling the app and starting over .


Okay, thanks very much, I will just do that asap


Could it be due to the KYC? Is there a warning about KYC on the screen?


No, there is nothing like that, thanks


No, it can’t be because isn’t still obligatory KYC form


I have tried all the options suggested here but to no avail


Can you tell us what device and firmware you are on could be an app problem . In the mean time try logging into my. wallet


Create a support ticket Via this address

They will sort it for you.
There is a menu it has options
Look for app or mobile miner select that then tell them the issue your having and they will have a solution for you…


I don’t have any problem logging into my electroneum wallet, it is the app that has issue


That’s what you have to tell support


My device is Samsung galaxy note 3


And the firmware? Would be worth to find out if it is a firmware problem