Error code 16 and etn haven't come back in wallet

Hello all. I sent 7825 etn to a wallet when I had 7830. Now the transaction failed. And the etn I sent haven’t come back in my wallet. Till when will they come back ? I need them urgently. Please help someone.

If the transaction has failed the etn will return back into your wallet. If it hasn’t within 72 hrs create a support ticket at support.electroneum.com/hc/en-gb

Thanks

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