Step 2: Once you login, click next to your account name in the top right corner.
Step 3: Click on Withdraw.
Step 4: Select Electroneum as your coin from the drop down menu. Be very careful that you do not deposit any other coin but the one you have selected from the drop down menu.
Check and see if Cryptopia generated a TransactionID for sent out Electroneum. You can find TransactionID for a particular transaction on Withdraw History page (https://www.cryptopia.co.nz/WithdrawHistory). If TransactionID has been generated, that means Cryptopia should have sent out Electroneum to the blockchain. Also double check the address you used to send out Electroneum.
You may need to export Withdraw History into a PDF to view entire details.
If you are still having issues, you may have to contact Cryptopia support or perhaps even raise a support ticket with Electroneum if Cryptopia tells you that they have no issues on their end.