Closed support and now also closed forum post?


#1

@Rachel

my original question got closed Giving up on KYC terrible rude support experience

U personally asked me to create a forum post and now even the forum post is closed without solution?

could u please tell me how I continu my kyc with yoti after deleting yoti as suggested by support when the qr code is gone. I am not interested in supplying my info to electronoem directly but want to use yoti.

I know i am not required now but i only tranfered a small test sample so i will be needing Level 2 kyc.


#2

For a small amount below 150 euros, you need only the level 1.


#3

You only need to do level 1 at the moment. You sent in a screenshot of a page you have to fill out. I can see on your account that your Yoti is already set up and now you need to send in a bill or document.


#4

@Rachel well that seems odd as i deleted my yoti on request of support. So i do not have a active yoti account they destroyed all my info. And i only can upload the same id i used for yoti.

Before I deleted my yoti account i had a field that only asked for a payslip my employee my job title and btw adress.

But again I would like to do full yoti kyc as i cannot find anything how electronoem will store my documents and even if they are certified to handle kyc.

Also again i know i don’t need kyc 2 now that’s on purpose as i expected troubles with kyc. But in crypto this could change fast a sudden 100 procent price increase would lock half my funds.

could u please explain how I can do a yoti only kyc 2? without uploading extra documents to electronoem. yoti ensured me this should be possible. that’s the only question i have at the moment.


#6

You MUST upload a document to electroneum to get kyc level 2!
That doesn’t work with yoti!


#8

if so that would be very dissapointing can someone from official support confirm that kyc Level 2 is not possible with yoti?

especially as yoti states it is possible to do kyc 2 with only the yoti app.


#9

Levels 2 and 3 are made through my.electroneum.com


#10

yes that has been already said. but there is so much conflicting info on this forum that i really would like to have this confirmed by official support. let’s wait what they have to say.

@Rachel could u confirm that kyc Level 2 is impossible with the yoti ap?


#11

I verified myself quite some time ago, so I know what is to be done.
But of course, you always have to rely on the ETN team first. :slight_smile:


#12

Cuando se van a realizar. Hasta ahora no puedo completar el nivel 2. Yoti no me permite verificar mi número de celular. Lo cual se me dificultad crear una cuenta y así pasar al nivel 2. Tampoco puedo escanear el código QR con la aplicación ETN MINIG desde mi perfil my.electroneum.com para que esta me dirija a la aplicación yoti. Estoy atascado en este problema alguien puede ayudarme. Solo he completado el nivel 1. No puedo pasar al nivel por dicho problema que les comenté


#13

Hola puedes ayudarme no puedo completar el nivel 2. Yoti no me permite verificar mi nĂşmero de celular . He visto en el foro de la comunidad electroneum que debo escanear el cĂłdigo QR desde mi perfil en my.electroneum.com pero cada vez que lo hago me sale error. Y hasta allĂ­ solo he llegado. Puedes ayudarme


#14

Si, desde my.electroneum.com, pero con la aplicacion YOTI de tu movil.


#15

No, it’s not. You’ve done your Yoti and now you must upload a document to my.electroneum to complete level 2.


#16

Could u confirm please that yoti kyc 2 without uploading extra documents to my electronoem is possible?

this is also a question in my investment group i am trying to get clear answers for them also as the forum enquery and support requests is a painfull experience. If yoti kyc 2 is a problem then this is a factor for investing in etn also so thats why i keep pussing for a clear answer.

So my question is:

Can u do yoti kyc 2 without uploading extra documents to my electronoem?

and if not why not?

I will relay the answer on this and abandon kyc, if yoti only kyc 2 is not possible and stop bothering u if u please could give a clear answer and would really appreciate it if u could explain why kyc 2 only is not possible with yoti even as yoti states it is.

thank u


#17

No, you need to do the Yoti step AND upload a document to complete level 2.


#18

seems my last answer did not go true moderation is there a way to see why?


#19

@rachel Ok thank u

KYC 2 is NOT possible with yoti only.

This is now clear to me, really dissapointing but clear answer thank u, when i relayed the answer i got asked why u have to upload the exact same id to two places (yoti and my electroneum) seems odd. As u have two points of failure then.


#20