Can't download Yoti app and can't access my ETN now :(


My account got locked eventho I don’t own and have never transacted more then 150 eur in 3 months. And now I can’t download the yoti app, because it’s not compatible or something, plz kindly unlock my account so I can withdraw my coins from the wallet.



If you raise a support ticket, they can disable yoti so you can complete level 2+ from within my.electroneum.

Regarding why you are required to do higher than LVL 1. please see FAQs

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closed #3