Can't download Yoti app and can't access my ETN now :(

#1

My account got locked eventho I don’t own and have never transacted more then 150 eur in 3 months. And now I can’t download the yoti app, because it’s not compatible or something, plz kindly unlock my account so I can withdraw my coins from the wallet.

0 Likes

#2

If you raise a support ticket, they can disable yoti so you can complete level 2+ from within my.electroneum.

support.electroneum.com

Regarding why you are required to do higher than LVL 1. please see FAQs
https://community.electroneum.com/t/kyc-and-aml-faqs

1 Like

closed #3
0 Likes