Cannot complete Level 2


#1

Actually i am from India.i have completed my yoti verification but the address field is not completed in my yoti account.So due to the address field is not completed, i couldnt proceed to level 2 in electroneum KYC.I have also approached the support team of yoti,they said for India they couldnt verify the address field. But only if i complete that i could proceed with the KYC.Now i still lagging in the level 1.Kindly let me know how to proceed and let me know the solution.Thanks in advance


#2

#3

Hi electroneum!

I have a problem in recognizing my name . I upload my passport on yoti app and when i send my id on etn. the team rejected my by saying that the name is not recognize it is different from yoti profile.