Hi,
I can’t access support tickets, I am able to login to my.electroneum.com, however for some reason can’t login to support.electroneum.com, I know they have different passwords, I have tried everything, even requesting a reset password link through forgot password button, but the link never arrives in my email, I can’t see my wallet due to KYC, which I have done few months ago, when trying to donate etn to etndonate on the 15/05/20 it requested again for ID and selfie with ID which I have provided, and it still as pending, since then I am having issue with my app and now support. Can anyone please help, I have logged a ticket before, reporting that the password update option wasn’t working properly, so I have used support tickets, but for some reason it’s not working now.
I really appreciate if someone here could help as I can’t reach electroneum via support.
Regards,
Cristiane
