I purchased some ETN during the ICO phase way before Electroneum’s full-fledged launch, around 3 years ago.
However, now when I logged-in after a few years, though my WALLET BALANCE is showing ETNs in 4-digits as it was showing before but the AVAILABLE BALANCE is showing 0 ETN. Due to this, I am facing hardships in using the balance and unable to transfer/utilize the coins.
And, ETN was first launched in the exchange namely “cryptopia.nz” where I remember of having some purchase history but as of today cryptopia has shut down its services due to some regulatory restrictions as the notification put up on the website says. (Snapshot enclosed in the attachments)
Tried refreshing the wallet, updated the app, reinstalled the app, KYC status is also upgraded to level 1, way back.
In this context, I would request anyone to kindly assist me resolving my issue.