Account locked up

hi guys any advice on this?I have invested in etn since ICO time…its still posible this to recover?I already submit an ticket and rachel reply to me

You soo long with ETN and you broken the main rules… in this case I can’t see an easy recovery way… but always you can try

my downline in etn doesnt have phone they just open to my phone…and they also undergo KYC so there not dummy…